The point that they are missing is that passengers have had enough of airline industry arrogance. Airlines truly believe they are special. So special in fact, that they think they can do whatever they like. They routinely inconvenience passengers, overcharge, overbook, have really bad attitudes, lose your luggage, refuse refunds and a whole host of other behavioral abnormalities that would see any other business have to close its doors within a month.
They believe they are so special that they don’t need proper training or systems. And all the while they hide behind their ‘small print’ as if that justifies their malpractice. What’s worse is that the airline industry colludes in their uncompetitive and immoral behavior and get away with it. For years their practices have evaded racketeering laws. It’s time for it to stop.
Airlines are not special. No more special than any other passenger transport. Their excuses for their morally reprehensible practices are weak and transparent. It’s time for it to stop.
Overbooking is nothing more than a money making scam and don’t let anyone tell you different. If you pay and don’t show up then the airline wants to sell your seat twice or even three times. That is why they overbook, because they know that some passengers won’t show up. So they exploit the situation and the industry created these ‘rules’ that make it acceptable for them to overbook. Imagine going to a restaurant and while you are having your meal you are forcefully removed from the restaurant because it was overbooked.
This nonsense story that they had crew that had to get to another airport is a blatant lie. The airport in question was only a few hours away by car. This was bad planning and a management failure. It’s just too easy for bad managers in the airline industry to hide behind aviation regulations. United have now resorted to blaming the unions. Apparently the airline crew are so special that they aren’t allowed to be driven somewhere. What a load of bullshit.
The so-called fare rules are another example of exploitation and extortion. If the global financial industry can accurately move billions of dollars each minute, across the globe, in thousands of currencies, then the airline industry can more effectively manage their fares. But it’s not convenient and it’s costly. It’s way easier to just make the customer pay for your incompetence, and make some extra bucks in the process.
Something as silly as the mobile phone rules on flights are a great example of how the industry hides behind its ‘special’ status. Never mind the fact that there is no logic or science behind their mobile phone rules, they continue to ban the use of mobile phone. Andy Plews a spokesman for UAL’s United Airlines was quoted as saying “We don’t believe it’s a good safety issue”…”We’d like people to use the air phones.
Their incompetence and arrogance is astounding. On a number of occasions I have been in the situation where my seat has been double booked. Now how does that happen? How is it possible that an airline cannot manage a mere 250 seats? How is it possible that a seat can be sold twice? Do these people not have a simple database to mange seat allocations? I mean, a simple Access Database can do that? It’s a little more complicated than that, because of the policy of airlines to purposefully overbook. It’s not an accident. It’s on purpose.
Let’s face it. Airlines suck. Airlines are the epitome of bad service. Airlines collude and they have their own enforcer called IATA (International Air Transport Association). This organization makes these rules so that the industry can get away with price fixing, abusing passengers and exploiting customers.
It’s time that the industry is taken to task for its behavior. Airlines are not above the law.